What is your return policy?
We do not offer returns or refunds once an order has been delivered. However, if you receive an incorrect or damaged product, please contact us within 24 hours of delivery with your order number and clear photos. After verification, we'll be happy to arrange a replacement or provide an appropriate resolution.
How long does shipping take?
Orders are usually dispatched within 1–2 business days. Delivery takes 1–2 business days within Delhi NCR and 2–7 business days for the rest of India, depending on your location.
Do you ship internationally?
Yes, we do offer international shipping. At the moment, international orders cannot be placed directly through our website. If you'd like to place an international order, please get in touch with us on WhatsApp at +91 99580 20902. Our team will assist you with product selection, shipping options, delivery timelines, and payment details. We look forward to serving customers around the world!
Can I cancel my order?
Prepaid orders cannot be cancelled once they have been placed. COD orders may require telephonic confirmation before dispatch.
How can I contact customer support?
You can reach us at — Email: officialpakiza@gmail.com | Phone: +91 99580 20902
